The primary goal of any ATM vendor in NJ is to supply their customers with appropriate equipment for their specific case. These knowledgeable professionals can help branch managers decide whether their branch is ready for the leading technology of ITMs. They can also advise managers on what other types of fintech might be beneficial to their daily operations. It is no longer an option for most locations whether or not to upgrade their fintech. Customers expect speedy transactions and self-serve options. Branches that don’t adopt modern conveniences usually don’t survive in today’s financial landscape. Customers will seek banks with the most amenities that are beneficial to them and feel no loyalty to branches that they don’t keep up. Thankfully, ATM vendors in NJ like RMC ATM Solutions give banks more than machines.
Fintech Service is a Crucial Benefit for ATM Vendors in NJ
Buying new equipment is great. It is important and necessary, but there is so much more than simply owning the machines. As with any piece of machinery, fintech is only helpful and beneficial if it works. This makes fintech service almost more important than the equipment itself. The number one place to get fintech service is from a fintech supplier. ATM vendors normally have a very close partnership with ATM manufacturers meaning they get the most up-to-the-minute information about new products plus price reductions that can be passed on to branches. In addition to other compensations of partnership, brand loyalty often benefits community branches along with the vendors.
A close partnership with fintech manufacturers is important when it comes to service because vendors and service providers should always have their technicians trained by the manufacturers. Afterall, there is no one that knows the equipment better than the people how built it. Therefore, there is no one better than them to train others on how to fix it. The best ATM vendors and service providers know that the value of the fintech is only as good as the quality of the maintenance technician.
Another quality to consider when selecting an ATM vendor is if they have their own warehouse of parts and machines. Those with a warehouse typically provide faster service resulting in less downtime. Also, do they own a service vehicle or fleet of vehicles? As with a warehouse full of parts, a fleet of vehicles means no waiting for service until other jobs are done. Anything that gets a service technician to your branch fastest is best.
Minimal Downtime is the Goal
As we just discussed, fintech is only beneficial when it is not out of order. In order to minimize downtime, along with all the elements above, remote monitoring is an essential quality of a leading ATM vendor. With remote maintenance, technicians can often repair issues before they cause problems in the branch. This eliminates travel time and results in the fastest break fix times in the industry. In addition to this, remote access allows service providers (aka ATM vendors in NJ) to apply patches, do upgrades, install security updates, and so much more. All of these services work together to keep fintech running without needing to shut machines down for any significant length of time.
Some ATM Vendors in NJ Sell Other Products Too
Most ATM vendors in NJ supply community financial institutions with many different types of products. Many offer additional fintech like TCRs, but some go much beyond that. Other products sold by some ATM vendors include safe deposit boxes, safes & vaults, night depositories, and drive-up systems. Vendors may even sell larger items like teller windows or teller transaction drawers. Some even go as far as selling audio and visual equipment. These are the vendors branches should be seeking out. It is much easier for branch managers to have one contact that deals with all their equipment in comparison to a different vendor for each item. It also makes it easier for branch staff to always know who to call for repairs regardless of the product. ATM vendors in NJ that provide additional products and services are the best in the industry and help branches increase efficiency and keep customers happy.
Learn more about RMC ATM Solutions and other ATM vendors in NJ and how they can help branches by providing the right equipment for any situation.